Frequently Asked Questions
Answers for project buyers.
What is the minimum order quantity (MOQ)?
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For standard collections MOQ is typically one 20ft container. For OEM production a higher MOQ applies — contact our sales team for exact figures.
What is the typical lead time?
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Standard collections ship within 7–15 days from KSA. OEM and custom production is typically 30–45 days depending on volume.
What payment terms do you accept?
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T/T, L/C at sight, and local Saudi bank transfer. Payment terms are confirmed per project during the RFQ stage.
Do you offer OEM production?
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Yes. We manufacture under your brand with full documentation, packaging and shade calibration. Please see our R&D page.
Can I request samples?
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Yes. We provide swatches and A4-size samples for architects, distributors and project buyers.
Do you export?
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We regularly export across the GCC and MENA. Container logistics are handled directly by our team.
How are tiles packed?
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Carton boxes on wooden pallets, corner-protected and shrink-wrapped for container transport.