Frequently Asked Questions

Answers for project buyers.

What is the minimum order quantity (MOQ)?

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For standard collections MOQ is typically one 20ft container. For OEM production a higher MOQ applies — contact our sales team for exact figures.

What is the typical lead time?

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Standard collections ship within 7–15 days from KSA. OEM and custom production is typically 30–45 days depending on volume.

What payment terms do you accept?

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T/T, L/C at sight, and local Saudi bank transfer. Payment terms are confirmed per project during the RFQ stage.

Do you offer OEM production?

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Yes. We manufacture under your brand with full documentation, packaging and shade calibration. Please see our R&D page.

Can I request samples?

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Yes. We provide swatches and A4-size samples for architects, distributors and project buyers.

Do you export?

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We regularly export across the GCC and MENA. Container logistics are handled directly by our team.

How are tiles packed?

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Carton boxes on wooden pallets, corner-protected and shrink-wrapped for container transport.